IT outsourcing and Support
IT outsourcing & Helpdesk
IT outsourcing and Support
Our technicians and technical sales representatives, based throughout Nouvelle-Aquitaine, Occitanie, Centre-Val de Loire, and Brittany, support you throughout your IT projects.
From project inception to infrastructure maintenance, including solution deployment and team training, we are present at every stage across both macOS and Windows platforms.
Our technicians and technical sales representatives, based throughout Nouvelle-Aquitaine, Occitanie, Centre-Val de Loire, and Brittany, support you throughout your IT projects.
From project inception to infrastructure maintenance, including solution deployment and team training, we are present at every stage across both macOS and Windows platforms.
Our Professional Services
Our Professional Services
ZEN Contract
Contrat ZEN
Your comprehensive IT Support and maintenance agreement
The ZEN Contract is a dedicated service credit system that provides you with direct access to our qualified technicians, engineers, or trainers. Whether resolving technical issues or managing specific project milestones, our experts are at your disposal.
You have total flexibility in how you use your hours: you define the volume, the service allocation, and even the intervention schedule. This contract provides you with a true part-time IT Manager and specialized expertise across our entire professional software catalog.
Your comprehensive IT Support and maintenance agreement
The ZEN Contract is a dedicated service credit system that provides you with direct access to our qualified technicians, engineers, or trainers. Whether resolving technical issues or managing specific project milestones, our experts are at your disposal.
You have total flexibility in how you use your hours: you define the volume, the service allocation, and even the intervention schedule. This contract provides you with a true part-time IT Manager and specialized expertise across our entire professional software catalog.
Your comprehensive IT Support and maintenance agreement
The ZEN Contract is a dedicated service credit system that provides you with direct access to our qualified technicians, engineers, or trainers. Whether resolving technical issues or managing specific project milestones, our experts are at your disposal.
You have total flexibility in how you use your hours: you define the volume, the service allocation, and even the intervention schedule. This contract provides you with a true part-time IT Manager and specialized expertise across our entire professional software catalog.
Corrective maintenance
Corrective maintenance
We are committed to resolving your technical issues within a response time of less than 8 business hours. Should it be necessary, we provide loaner equipment to guarantee your business continuity.
We are committed to resolving your technical issues within a response time of less than 8 business hours. Should it be necessary, we provide loaner equipment to guarantee your business continuity.
Preventive maintenance
Preventive maintenance
A technician visits your site to monitor the health and performance of your IT infrastructure. This includes verifying system status, backups, and antivirus protection, while providing direct support to your users.
A technician visits your site to monitor the health and performance of your IT infrastructure. This includes verifying system status, backups, and antivirus protection, while providing direct support to your users.
Phone support & remote assistance
Phone support & remote assistance
Phone support & remote assistance
Phone support & remote assistance
In addition to our telephone helpdesk, our experts can remotely access your workstation to troubleshoot issues, guide you through processes, or provide real-time assistance.
In addition to our telephone helpdesk, our experts can remotely access your workstation to troubleshoot issues, guide you through processes, or provide real-time assistance.
Personalized knowledge transfer
Personalized knowledge transfer
Personalized knowledge transfer
You can also use your service credits for personalized knowledge transfer, one-on-one coaching, or to receive expert advice regarding IT infrastructure or any of the professional software solutions in our portfolio.
You can also use your service credits for personalized knowledge transfer, one-on-one coaching, or to receive expert advice regarding IT infrastructure or any of the professional software solutions in our portfolio.
ZEN contract: streamline your IT management
ZEN contract: streamline your IT management
Uptime guarantees: service level commitments to ensure your business stays online.
Hardware loan service: temporary equipment replacement to minimize downtime.
Knowledge transfer: empowering your team through expert-led guidance and training.
Preferred rates: benefit from discounted pricing reserved exclusively for contract holders.
Availability guarantees: we guarantee a rapid response to your IT support requests.
Equipment loan: in case of a hardware failure, we can provide you with a loaner device to minimize downtime.
Skills transfer: our technicians can provide training to your staff so that they can resolve common IT issues themselves.
Preferential rates: ZEN contract customers receive preferential rates on our IT services.
Disaster recovery solutions (DRS): rapid restart protocols to get your systems back up and running quickly.
Clear reporting: detailed intervention reports written in plain language, accessible to non-experts.
Roll-over hours: unused hours from Year N remain valid and can be used in Year N+1 or N+2.
Rapid restart solutions: We offer rapid restart solutions to get your systems up and running quickly in the event of a major outage.
Detailed and easy-to-understand intervention reports: You will receive detailed and easy-to-understand intervention reports for all our work.
Unused hours: Unused hours in year N can be carried over to years N+1 and N+2.
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